The Impact of Total Quality Management On Employees performance An Applied on Bank Al-Jumhuriya Bani Walid

Abstract

The application of Total Quality Management (TQM) contributes to improving employees’ efficiency by providing a supportive work environment, continuous training, and moral and financial incentives, which leads to achieving institutional excellence and increasing customer satisfaction.

This study aimed to identify Total Quality Management and its role in improving employees’ performance within organizations by analyzing the impact of applying TQM principles represented by top management support, training and human resource development, employee participation and empowerment, continuous improvement, and focusing on beneficiaries’ satisfaction on employees’ performance in terms of efficiency, productivity, job commitment, and creativity. The theoretical part was devoted to defining Total Quality Management and its effect on employees’ performance, and then the Republic Bank – Bani Walid branch was selected as an applied case study.

The study adopted the descriptive analytical method through reviewing the literature and previous studies, and reached several results, the most important of which are:

1- The study showed that there is a statistically significant positive effect of applying Total Quality Management (TQM) on improving employees’ performance at Republic Bank – Bani Walid branch, which indicates that adopting TQM principles contributes to enhancing job performance across its various dimensions.

2- The results indicated that top management support and commitment to implementing TQM principles are among the most influential factors in improving employees’ performance, as this was reflected in higher levels of efficiency, job discipline, and quality of work.

3- The study revealed that continuous training and the development of employees’ skills contribute significantly to raising the level of job performance by enhancing employees’ ability to accomplish tasks efficiently and effectively, and to adapt to the requirements of banking work.

4- The results showed that employees’ participation in decision-making and their administrative empowerment are positively associated with higher levels of job commitment and organizational belonging, which is reflected in better coordination and cooperation within the bank.

5- The study results also clarified that employees recognize the importance of applying Total Quality Management in improving the banking work environment; however, the level of some practices, such as incentives and working conditions, still needs further development.

6- The study confirmed that the application of Total Quality Management contributes to improving the quality of banking services provided by enhancing employees’ performance, reducing errors, and increasing the speed of response and the accuracy of transaction processing.