The Effectiveness of Administrative Communication in the Decision-Making Process (A Field Study on the Social Solidarity Fund, Tarhuna)

Abstract

This study aimed to identify the impact of administrative communication on decision-making among employees working at the Tarhuna Social Solidarity Fund, and to determine the relationship between the effectiveness of administrative communication and decision-making at the Tarhuna Social Solidarity Fund. A questionnaire was used as a tool to collect field data from a random sample of (165) individuals from the study population of (289) employees at the Tarhuna Social Solidarity Fund. The data was analyzed using the SPSS statistical analysis package. To achieve the study's objectives, the descriptive analytical method was used due to its suitability to the nature of the study. The study adopted communication methods, communication skills, and communication barriers as variables to measure the impact of administrative communication on decision-making at the Tarhuna Social Solidarity Fund. The study reached the following conclusions, the most important of which are: a statistically significant relationship between administrative communication and decision-making; a statistically significant positive relationship between administrative communication methods and decision-making; and a statistically significant positive relationship between communication skills and decision-making. The study indicated that the level of administrative communication and the level of decision-making at the Social Solidarity Fund were moderate. The study recommended the following: Conducting training courses and workshops for employees in the field of administrative communications, keeping abreast of developments in communications and computer technology, and the necessity of monitoring decisions made by the Fund to ensure their implementation, and reviewing regulations before making decisions.